Home > Microsoft Dynamics, Uncategorized > What’s new in Microsoft Dynamics CRM 2015?

What’s new in Microsoft Dynamics CRM 2015?

December 28, 2014 Leave a comment Go to comments

Microsoft Dynamics CRM 2015 make sure that the marketing professionals are offered the best tools that are required for delivering excellent customer experiences. Let’s take a look at what’s new in CRM 2015.

  1. Better Search: Microsoft Dynamics CRM 2015 has an improvised search which is easier and convenient for users to find the records of customers. Navigating to the record and finding them has been made easier by allowing the users to type keywords in the navigation bar’s search box. An Asterisk (*) is supported by the search box which enables searching across record type and getting complete list of the search results that match.
  2. Better User Experiences: Microsoft Dynamics CRM 2015 aims at bridging the gap between sales and marketing with the purpose of offering better customer experiences.
  3. Email Editor: Microsoft Dynamics CRM 2015 offers an email editor that makes the selection from templates easier and also enables the creation of emails by employing a drag and drop filled process .The CRM 2015 also provides an advanced editor for the users that are expert in HTML and CSS.
  4. Improvised Business Processes: Microsoft Dynamics CRM 2015 gives you the freedom to formulate branching rules as well as the capability to combine a number of conditions within a rule. With this feature, you can imagine the host of possibilities that the CRM 2015 offers!
  5. Increased Mobile Sales: It offers the users the flexibility of creating drafts even when the user is offline and these drafts can be very conveniently synchronized once the user is online. Also, the CRM 2015 enables a dashboard for a tablet.
  6. Improvised Business Rules: With the Microsoft Dynamics CRM 2015 there is no need of creating a large number of business rules for a simple logic string. It also makes the business rules work on the if/then logic and also provides the ability of combining expressions by employing and/Or.
  7. Enhanced Campaign Management Console: Microsoft Dynamics CRM 2015 has an updated campaign management console that includes embedded cross campaign and offers a/b testing. In order to be sure of the expected results, a/b having different objectives can be set up by the marketers.
  8. Sink and Outlook enhancements: Microsoft Dynamics CRM 2015 offers additional address fields for providing field level sinking. An additional perk is that the information can be added to a contact note by the end users and also can be prevented from being shared. The sunken fields would be flagged eliminating the need of guessing the fields visible in CRM.

There is no doubt that the new features offered in Microsoft Dynamics CRM 2015 will make you even more excited about it!

Click here to download the Microsoft-Dynamics-CRM-2015-Release Preview Guide

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